Remove Installed Software From Mac

What is Trojan.floxif?

In fact, there have been several previous malware attacks targeting Mac users. Deleting Trojan.floxif from a Mac is a lot easier than other OS. Here’s the complete guide: If you suspect a recently installed software to be malicious, uninstall it immediately from your Mac. On Finder, click the Go Applications.

This is malicious software that gained traction back in 2017 when it was spread through the compromised version of the CCleaner utility. Between August 15 to September 12, 2017, over 2 million computer users were infected by Trojan.floxif. With the help of the hacked reputable computer repair program CCleaner’s executable, which was already loaded with a malicious payload, Trojan.floxif infiltrated a lot of computers within a short period. After completing the infiltration, Trojan.floxif gathered user’s data as well as other system information such as programs installed, unique ID, and Mac address, to mention a few. The collected information is sent to the Command and Control server, which can only be accessed by the criminals.

To make matters worse, this malicious software does not stop with collecting information but also initiates other installations of malicious programs.

What Can Trojan.floxif Do?

Not all versions of the CCleaner are a danger to your system. Trojan.floxif was instilled into CCleaner versions 5.33.6162 and Cloud 1.07.3191. Based on reports, the virus has been detected only on Windows OS 32-bit systems. However, this doesn’t mean the 64-bit OS version of Windows is safe, hence the need to stay away from these CCleaner versions. The good news in the middle of a dark situation is that Trojan.floxif fails to execute if the user isn’t utilizing the admin’s account.

There are also various types of Trojan.floxif virus which have been indicated by researchers despite most of them (if not all) acting similarly. The virus intends to steal information concerning the user as well as PC’s technical data which include:

  • Victim’s computer name
  • All programs installed in the PC
  • Processes that are active on the computer
  • Mac addresses concerned with the initial 3 network adapters
  • Unique ID of the computer

Apart from the above-listed information that can be collected by Trojan.floxif, the virus can also gather data concerning the victim’s personal information which include the login details to various sensitive websites, as well as payment details such as a credit card etc. Moreover, this malicious software can also act as a keylogger, installing several threats such as ransomware which may lead to further damage as well as financial loss.

With that said, once detected, barefacedly, you must get rid of the virus immediately to protect your PC, as well as sensitive data. For those who installed the infected versions, it is best to update the software and perform a full system scan using a reputable system security tool.

How Did You Get Trojan.floxif Virus?

As mentioned above, the virus was heavily distributed through CCleaner’s corrupted software versions. The writers of this malware hacked the CCleaner software executable and planted a malicious payload. With the malicious code injected in a rather trustworthy and reputable software, the virus managed to successfully infect over 2.2 million computers. With everything considered, this doesn’t mean by avoiding the infected CCleaner versions, you are safe from viruses. There is certain behavior that you need to follow to stay safe and secure when browsing online. For starters, if you become a victim of this software, there is nothing that you could have done to avoid it as it came through a legitimate program. However, by keeping yourself updated with the latest tech news, you can avoid falling victim of an already reported trend.

Remove Installed Software From Mac

It is vital to keep vigilant when accessing the internet as there are millions of viruses just waiting for you to slip up. Yes, there are a bunch of trusted tools that you can use to recover your system, bringing it back to its healthy status. But lost sensitive data cannot be undone, even if recovered. You might even wake up to your dirty laundry all over the internet the next morning.

How to Remove Trojan.floxif

Taking the facts presented here into consideration, keeping malicious programs in your system is a danger to your computer. Therefore, it must be removed. Good news is that we have effective Trojan.floxif removal instructions for you to utilize.

Here is how you can effectively remove Trojan.floxif from your system after updating the CCleaner program to a safer version:

To delete Trojan.floxif from your device, follow the steps below:

Step 1. Remove Trojan.floxif from Windows

Step 2. Delete Trojan.floxif from Mac OS X

Step 3. Get rid of Trojan.floxif from Internet Explorer

Step 4. Uninstall Trojan.floxif from Microsoft Edge

Step 5. Delete Trojan.floxif from Mozilla Firefox

Step 6. Remove Trojan.floxif from Google Chrome

Step 7. Get rid of Trojan.floxif from Safari

How to Remove Trojan.floxif from Windows

One of the common traits of Trojan.floxif is that they like to pose as legitimate programs or can be bundled with legitimate programs in order to infect your computer. The first thing you need to do when faced with the risk of a Trojan.floxif is to uninstall the program that came with it.

To remove potentially malicious and unwanted programs from Windows and get rid of the Trojan.floxif permanently, follow these instructions:

1. Uninstall malicious programs.

Click on Start, then type in Control Panel in the search box. Click Control Panel from the search results, then click on the Uninstall a program link under Program. The Control Panel looks the same for Windows 7 computers, but for Windows XP users, click on Add/Remove Programs instead.

For Windows 10 users, you can also uninstall programs by navigating to Start > Settings > Apps > Apps & features.

2. Uninstall the Trojan.floxif and other related programs.

In the list of programs on your computer, look for recently installed or suspicious programs that you suspect to be malware.

Uninstall them by clicking (or right-clicking if you’re in the Control Panel), then choose Uninstall. Click Uninstall once again to confirm the action. Wait for the uninstallation process to be completed.

3. Remove Trojan.floxif from Windows shortcuts.

To do this, right-click on the shortcut of the program you uninstalled, then select Properties.

It should automatically open the Shortcut tab. Look at the Target field and delete the target URL that is related to the malware. This URL points to the installation folder of the malicious program you uninstalled.

4. Repeat all the steps listed above for all the program’s shortcuts.

Check all locations where these shortcuts might be saved, including the Desktop, Start Menu, and the Taskbar.

5. Empty the Recycle Bin.

Once you have deleted all the unwanted programs and files from Windows, clean up your Recycle Bin to completely get rid of the Trojan.floxif. Right-click on the Recycle Bin on your Desktop, then choose Empty Recycle Bin. Click OK to confirm.

How to Delete Trojan.floxif from macOS

macOS is more secure than Windows, but it is not impossible for malware to be present on Macs. Just like other operating systems, macOS is also vulnerable to malicious software. In fact, there have been several previous malware attacks targeting Mac users.

Deleting Trojan.floxif from a Mac is a lot easier than other OS. Here’s the complete guide:

  1. If you suspect a recently installed software to be malicious, uninstall it immediately from your Mac. On Finder, click the Go > Applications. You should see a list of all the apps currently installed on your Mac.
  2. Find the app associated with Trojan.floxif or other suspicious apps you want to delete. Right-click on the app, then choose Move to Trash.

To completely get rid of Trojan.floxif, empty your Trash.

How to Get Rid of Trojan.floxif from Internet Explorer

To ensure that the malware that hacked your browser is completely gone and that all unauthorized changes are reversed on Internet Explorer, follow the steps provided below:

1. Get rid of dangerous add-ons.

When malware hijacks your browser, one of the obvious signs is when you see add-ons or toolbars that suddenly appear on Internet Explorer without your knowledge. To uninstall these add-ons, launch Internet Explorer, click on the gear icon at the top-right corner of the browser to open the menu, then choose Manage Add-ons.

When you see the Manage Add-ons window, look for (name of malware) and other suspicious plugins/add-ons. You can disable these plugins/add-ons by clicking Disable.

2. Reverse any changes to your homepage caused by the malware.

If you suddenly have a different start page or your default search engine has been changed, you can change it back through the Internet Explorer's settings. To do this, click on the gear icon at the upper-right corner of the browser, then choose Internet Options.

Under the General tab, delete the homepage URL and enter your preferred homepage. Click Apply to save the new settings.

3. Reset Internet Explorer.

From the Internet Explorer menu (gear icon at the top), choose Internet Options. Click on the Advanced tab, then select Reset.

In the Reset window, tick off Delete personal settings and click the Reset button once again to confirm the action.

How to Uninstall Trojan.floxif on Microsoft Edge

If you suspect your computer to have been infected by malware and you think that your Microsoft Edge browser has been affected, the best thing to do is to reset your browser.

There are two ways to reset your Microsoft Edge settings to completely remove all the traces of malware on your computer. Refer to the instructions below for more information.

Method 1: Resetting via Edge Settings

  1. Open the Microsoft Edge app and click More or the three-dot menu located at the upper-right corner of the screen.
  2. Click Settings to reveal more options.
  3. In the Settings window, click Restore settings to their default values under Reset settings. Click the Reset button to confirm. This action will reset your browser’s startup page, the new tab page, default search engine, and pinned tabs. Your extensions will also be disabled and all temporary data like cookies will be deleted.
  4. Afterwards, right-click on the Start menu or the Windows logo, then select Task Manager.
  5. Click on the Processes tab and search for Microsoft Edge.
  6. Right-click on the Microsoft Edge process and select Go to details. If you don't see the Go to details option, click More details instead.
  7. Under the Details tab, look for all the entries with Microsoft Edge in their name. Right-click on each of these entries and choose End Task to quit those processes.
  8. Once you have quit all those processes, open Microsoft Edge once again and you'll notice that all the previous settings have been reset.

Method 2: Resetting via Command

Another way to reset Microsoft Edge is by using commands. This is an advanced method that is extremely useful if your Microsoft Edge app keeps crashing or won't open at all. Make sure to back up your important data before using this method.

Here are the steps to do this:

  1. Navigate to this folder on your computer: C:Users%username%AppDataLocalPackagesMicrosoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Select everything inside the folder, right-click on the highlighted files, then click Delete from the options.
  3. Search for Windows PowerShell using the search box beside the Start menu.
  4. Right-click on the Windows PowerShell entry, then choose Run as administrator.
  5. In the Windows PowerShell window, type in this command:

Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)AppXManifest.xml -Verbose}

  1. Press Enter to execute the command.
  2. Once the reset process has been completed, Trojan.floxif should be completely deleted from your Microsoft Edge browser.

How to Delete Trojan.floxif from Mozilla Firefox

Just like other browsers, malware tries to change the settings of Mozilla Firefox. You need to undo these changes to remove all traces of Trojan.floxif. Follow the steps below to completely delete Trojan.floxif from Firefox:

1. Uninstall dangerous or unfamiliar extensions.

Check Firefox for any unfamiliar extensions that you don't remember installing. There is a huge chance that these extensions were installed by the malware. To do this, launch Mozilla Firefox, click on the menu icon at the top-right corner, then select Add-ons > Extensions.

In the Extensions window, choose Trojan.floxif and other suspicious plugins. Click the three-dot menu beside the extension, then choose Remove to delete these extensions.

2. Change your homepage back to default if it was affected by malware.

Click on the Firefox menu at the upper-right corner of the browser, then choose Options > General. Delete the malicious homepage and type in your preferred URL. Or you can click Restore to change to the default homepage. Click OK to save the new settings.

3. Reset Mozilla Firefox.

Go to the Firefox menu, then click on the question mark (Help). Choose Troubleshooting Information. Hit the Refresh Firefox button to give your browser a fresh start.

Once you’ve completed the steps above, Trojan.floxif will be completely gone from your Mozilla Firefox browser.

How to Remove Trojan.floxif from Google Chrome

To completely remove Trojan.floxif from your computer, you need to reverse all of the changes on Google Chrome, uninstall suspicious extensions, plug-ins, and add-ons that were added without your permission.

Follow the instructions below to remove Trojan.floxif from Google Chrome:

1. Delete malicious plugins.

Launch the Google Chrome app, then click on the menu icon at the upper-right corner. Choose More Tools > Extensions. Look for Trojan.floxif and other malicious extensions. Highlight these extensions you want to uninstall, then click Remove to delete them.

2. Revert changes to your homepage and default search engine.

Click on Chrome's menu icon and select Settings. Click On Startup, then tick off Open a specific page or set of pages. You can either set up a new page or use existing pages as your homepage.

Go back to Google Chrome's menu icon and choose Settings > Search engine, then click Manage search engines. You'll see a list of default search engines that are available for Chrome. Delete any search engine that you think is suspicious. Click the three-dot menu beside the search engine and click Remove from list.

3. Reset Google Chrome.

Uninstall Mac Software

Click on the menu icon located at the top right of your browser, and choose Settings. Scroll down to the bottom of the page, then click on Restore settings to their original defaults under Reset and clean up. Click on the Reset Settings button to confirm the action.

This step will reset your startup page, new tab, search engines, pinned tabs, and extensions. However, your bookmarks, browser history, and saved passwords will be saved.

How to Get Rid of Trojan.floxif from Safari

The computer’s browser is one of the major targets of malware — changing settings, adding new extensions, and changing the default search engine. So if you suspect your Safari to be infected with Trojan.floxif, these are the steps you can take:

1. Delete suspicious extensions

Launch the Safari web browser and click on Safari from the top menu. Click Preferences from the drop-down menu.

Click on the Extensions tab at the top, then view the list of currently installed extensions on the left menu. Look for Trojan.floxif or other extensions you don’t remember installing. Click the Uninstall button to remove the extension. Do this for all your suspected malicious extensions.

2. Revert changes to your homepage

Open Safari, then click Safari > Preferences. Click on General. Check out the Homepage field and see if this has been edited. If your homepage was changed by Trojan.floxif, delete the URL and type in the homepage you want to use. Make sure to include the http:// before the address of the webpage.

3. Reset Safari

Open the Safari app and click on Safari from the menu at the upper-left of the screen. Click on Reset Safari. A dialog window will open where you can choose which elements you want to reset. Next, click the Reset button to complete the action.

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AnyDesk virus removal instructions

What is AnyDesk?

Similar to TeamViewer, AnyDesk, is a legitimate application that provides remote system control functionality. Recently, however, cyber criminals have started distributing a modified version of AnyDesk using the 'bundling' method, and thus it typically infiltrates without users’ permission.

The modified version is also used to remotely access systems, but without users' consent. The malicious version essentially runs in the background and waits for regular users to leave the computer unattended for a certain period. Once the user is 'away from the keyboard', cyber criminals remotely connect to the system and perform malicious actions. In most cases, these people target users' Amazon accounts. They use saved logins/passwords to sign into the Amazon website and purchase various items and gift cards. Amazon is not the only account at risk. Cyber criminals can do whatever they wish with access to the system (e.g., install other malware, steal logins/passwords, abuse social networks and other personal accounts, etc.) Therefore, the presence of AnyDesk's modified version can lead to high-risk computer infections and serious privacy issues. The desktop shortcut of the malicious version is called 'AnyDask' and its entry in the list of installed programs is 'AnyDeskApp'. If you notice that AnyDesk has infiltrated systems without your consent, or you have downloaded it from a third party source, immediately eliminate it and scan the system with a reputable anti-virus/anti-spyware suite to remove all remnants. AnyDesk should be downloaded from its official website only.

Threat Summary:
NameAnyDesk malware
Threat TypeAdware, Unwanted ads, Pop-up Virus
SymptomsSeeing advertisements not originating from the sites you are browsing. Intrusive pop-up ads. Decreased Internet browsing speed.
Distribution methodsDeceptive pop-up ads, free software installers (bundling), fake flash player installers.
DamageDecreased computer performance, browser tracking - privacy issues, possible additional malware infections.
Malware Removal (Mac)

To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner.
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At time of research, AnyDesk is bundled together with a number of other potentially unwanted programs (PUPs), including Powzip, Smart Application Controller, One System Care, View, and mail.ru. Unlike AnyDesk, these potentially unwanted programs do not provide remote access to victims' computers. They deliver intrusive advertisements (adware), cause unwanted redirects (browser hijackers), and record various sensitive data (virtually all types). Note that PUPs offer 'useful functionality', and yet these programs are designed only to generate revenue for the developers. Thus, claims to provide these functions are merely attempts to give the impression of legitimacy.

How did adware install on my computer?

As mentioned above, AnyDesk is distributed using a deceptive marketing method called 'bundling' - stealth installation of third party applications together with regular software/apps. In most cases, 'bundled' applications are hidden within 'Custom/Advanced' options (or other sections) of the download/installation processes. Developers do not disclose this information properly. Furthermore, users are likely to rush when downloading/installing software and skip steps. In doing so, they expose their systems to risk of various infections and compromise their privacy.

How to avoid installation of potentially unwanted applications?

Poor knowledge and careless behavior are the main reasons for computer infections. The key to safety is caution. Therefore, pay close attention when browsing the Internet and downloading/installing software. Select 'Custom/Advanced' settings, carefully analyze each window of the download/installation dialogs, and opt-out of all additionally-included programs. Software should be downloaded from official sources only via direct download links. Third party downloaders/installers are monetized using the 'bundling' method, and thus these tools should never be used. Be aware that cyber criminals also proliferate PUPs using intrusive advertisements that redirect to malicious websites and execute scripts that download/install PUPs. Most of these ads will seem legitimate, since developers invest many resources into their design, however, they redirect to adult dating, pornography, gambling, and other rogue sites. These ads are often delivered by adware. Therefore, if you experience suspicious redirects, eliminate all dubious applications and browser plug-ins. Having a reputable anti-virus/anti-spyware software installed and running is also paramount. If your computer is already infected with AnyDesk, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate this adware.

Deceptive installer distributing modified AnyDesk version (note that it is completely concealed and, therefore, opting-out is impossible):

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Quick menu:

  • STEP 1. Uninstall AnyDesk using Control Panel.
  • STEP 2. Remove adware from Internet Explorer.
  • STEP 3. Remove rogue plug-ins from Google Chrome.
  • STEP 4. Remove adware-type extensions from Mozilla Firefox.
  • STEP 5. Remove malicious extensions from Safari.
  • STEP 6. Remove rogue plug-ins from Microsoft Edge.

AnyDesk removal:

Windows 7 users:

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

Windows XP users:

Click Start, choose Settings and click Control Panel. Locate and click Add or Remove Programs.

Windows 10 and Windows 8 users:

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Mac OSX users:

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

In the uninstall programs window, look for 'AnyDeskApp' and other potentially unwanted programs, select these entries and click 'Uninstall' or 'Remove'.

After uninstalling the potentially unwanted program that causes AnyDesk redirects, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Combo Cleaner checks if your computer is infected with malware. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.

Remove adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Remove Installed App From Mac

Remove malicious add-ons from Internet Explorer:

Click the 'gear' icon (at the top right corner of Internet Explorer), select 'Manage Add-ons'. Look for any recently-installed suspicious browser extensions, select these entries and click 'Remove'.

Optional method:

If you continue to have problems with removal of the anydesk malware, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

How to delete downloads on mac

In the opened window, select the Advanced tab.

Click the Reset button.

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Remove malicious extensions from Google Chrome:

Click the Chrome menu icon (at the top right corner of Google Chrome), select 'More tools' and click 'Extensions'. Locate all recently-installed suspicious browser add-ons and remove them.

Optional method:

If you continue to have problems with removal of the anydesk malware, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Mac

Remove malicious plug-ins from Mozilla Firefox:

Click the Firefox menu (at the top right corner of the main window), select 'Add-ons'. Click 'Extensions', in the opened window, remove all recently-installed suspicious browser plug-ins.

Optional method:

Computer users who have problems with anydesk malware removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.

Select Troubleshooting Information.

In the opened window, click the Refresh Firefox button.

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Remove malicious extensions from Safari:

Make sure your Safari browser is active, click Safari menu, and select Preferences....

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

In the opened window select all history and click the Clear History button.

Remove malicious extensions from Microsoft Edge:

Click the Edge menu icon (at the upper-right corner of Microsoft Edge), select 'Extensions'. Locate all recently-installed suspicious browser add-ons and click 'Remove' below their names.

Optional method:

If you continue to have problems with removal of the anydesk malware, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.

In the opened settings menu select Reset settings.

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Uninstall Google Software Update Mac

Summary:

How To Remove Installed Software From Mac

Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free. software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

Removal assistance:
If you are experiencing problems while trying to remove anydesk malware from your computer, please ask for assistance in our malware support forum.

How To Delete Downloads On Mac

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